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Our Privacy Policy

Last Updated: Jun 4, 2024

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At Mary Mack's HawaiianShavedIce.com, CottonCandyExpress.com, and HeyScoot.com (hereinafter, "We" or "Company") we are committed to protecting your privacy. If you have landed on Hawaiian Shaved Ice® and you would prefer to go back to Mary Mack's website, click here.  The information we collect about you is necessary to process orders and provide more personalized shopping experience. We use the information to better judge what products we need to offer in order to better serve our loyal customers.

The information we collect also may be used by us in order to keep our customers informed with announcements, special offers, new products or newsletters.

HawaiianShavedIce.com does not sell your personal information to companies or various mailing lists. We may choose to do so in the future to companies that meet our high standards. If do not wish to have your information given out please email us at moc.skcamyram@ycavirp.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services

We collect the personal information you provide to us when you shop online or visit our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
  • Internet Activity
  • Commercial Information, including purchases
  • Financial Information, including credit or debit card number and account security or access credentials
  • Inferences from Other Data, including inferences created from other personal information collected

Browser Cookies

We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you''ve added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

Information from other sources

We may collect personal information about you from third-party sources, including Retail Partners and Point-of-Sale Platform.

The categories of information we may collect include:

Retail Partners

  • Personal Identifiers, including Name, Email address, Postal address, Telephone number, and Online Identifiers
  • Commercial Information, including Purchases

Point-of-Sale Platform

  • Personal Identifiers, including Name, Email address, Postal address, Telephone number, and Online Identifiers
  • Internet Activity
  • Commercial Information, including Purchases
  • Financial Information, including Credit or debit card number
  • Inferences from Other Data, including Inferences created from other personal information collected

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of DataRetention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet ActivityWe delete or anonymize data concerning your use of our website within 10 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card numberWe keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 10 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card numberWe keep customer feedback and correspondence with our customer service for up to 10 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Credit or debit card number, Inferences created from other personal information collectedWhere you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email addressWe retain review, survey, and feedback data for up to 10 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Online IdentifiersWe retain records related to privacy requests for a minimum of 24 months following the completion of the request.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Creating Customer Profiles
  • Delivering Targeted Ads
  • Fulfilling Customer Orders
  • Improving our Products & Services
  • Internal Business Operations
  • Meeting Compliance & Legal Requirements
  • Operating our Website or Mobile Apps
  • Organizing & Managing Data
  • Preventing Fraud
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Tracking Purchases & Customer Data

We may disclose personal information about you for business and commercial purposes when you shop online or visit our website:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersBusiness Operations Tool, Communications Tools, Customer Support Tools, Governance, Risk & Compliance Software, Payment Processors, Sales & Marketing Tools, and Web Hosting ServicesAd Networks, Commerce Software Tools, Data Analytics Providers, and Store Locator
Internet ActivityBusiness Operations Tool and Sales & Marketing ToolsAd Networks, Commerce Software Tools, Data Analytics Providers, and Store Locator
Commercial InformationBusiness Operations Tool, Payment Processors, and Sales & Marketing ToolsAd Networks, Commerce Software Tools, and Payment Processors
Financial InformationBusiness Operations Tool, Governance, Risk & Compliance Software, Payment Processors, Sales & Marketing Tools, and Web Hosting ServicesAd Networks, Commerce Software Tools, Data Analytics Providers, Payment Processors, and Store Locator
Inferences from Other DataBusiness Operations Tool and Sales & Marketing ToolsNone